Pool Operations Manager (Lifeguard)

Position Type: Seasonal, Full-Time

Reports To: BW2 Board

Coordinates With: Assistant Operations Manager, Activity & Events Coordinator, Camp Director, Lifeguard Staff, Camp Staff and other BW2 Board Members, as appropriate

Position Overview

The Pool Operations Manager is responsible for the leadership and day-to-day operation of BW2’s aquatics programs and services. This includes supervising and supporting lifeguard and swimming instructor staff, coordinating staffing and programming, maintaining pool safety and operational standards, supporting a positive member and participant experience, and serving as the primary communication lead for aquatics staff.

Key Responsibilities

1. Aquatics Operations & Program Delivery
  • Lead the day-to-day operation of all aquatics programs and services.
  • Oversee the delivery and quality of swimming lessons and other aquatics programming.
  • Develop and manage staffing schedules for lifeguarding, swimming lessons and aquatics activities.
  • Manage staff coverage and respond to scheduling changes and operational needs.
  • Coordinate pool closures, lesson cancellations and facility-related operational changes.
  • Oversee aquatics-related events and activities, including inter-pool events.
  • Support continuous improvement of aquatics programming and participant experience.
2. Lifeguard Staff Leadership & Performance Management
  • Train, supervise, support and evaluate lifeguards and swimming instructors.
  • Lead pre-season staff communication, onboarding and training.
  • Provide ongoing coaching, feedback and mentorship.
  • Conduct staff performance evaluations and end-of-season reviews.
  • Address performance concerns and implement corrective action when required, in consultation with the Board.
  • Recognize and support positive staff performance and contributions.
  • Maintain a positive, professional and collaborative staff environment.
  • Ensure staff maintain required certifications and documentation throughout the season.
  • Serve as the primary communication lead for aquatics staff.
3. Safety, Compliance & Emergency Response
  • Ensure the pool operates in accordance with applicable lifeguarding, supervision, health and safety requirements.
  • Oversee pool safety, incident reporting and implementation of established emergency procedures.
  • Ensure lifeguard staff understand and follow required safety, supervision and incident-reporting procedures.
  • Monitor compliance with lifeguard certification and supervision requirements.
  • Coordinate responses to pool-related safety incidents and operational emergencies in collaboration with the Board and designated staff.
  • Coordinate weather-related pool closures, cancellations and operational decisions in accordance with BW2 policies.
  • Promptly report safety hazards, equipment concerns, incidents and facility issues to the Board.
4. Member & Family Relations
  • Serve as the primary point of contact for aquatics-related questions and concerns from pool members and families.
  • Communicate swimming lesson information, schedule changes, closures and other aquatics-related information.
  • Manage pool-related parent complaints and member behaviour concerns requiring escalation.
  • Follow up on concerns and communicate resolutions or next steps as appropriate.
  • Maintain a welcoming, respectful and inclusive environment for pool members, participants, volunteers and staff.
5. Administration & Facility Operations
  • Maintain required staff certifications, records and documentation.
  • Coordinate aquatics equipment, uniforms, supplies and program materials.
  • Oversee pool maintenance, water testing and pump room responsibilities.
  • Ensure the pool facility, guard office, change rooms and surrounding areas are maintained in a clean, safe and organized condition.
  • Maintain required pool records, incident documentation, attendance/registration information and other administrative records.
  • Use Board-approved digital tools for scheduling, registration, payroll and communication.
  • Submit expense reports, receipts and payroll documentation by established deadlines.
  • Prepare end-of-season reports, recommendations and operational reviews for the Board.
6. Teamwork & Board Collaboration
  • Work collaboratively with the Camp Director to coordinate shared staffing, programming, facility operations and special events.
  • Liaise regularly with the Board regarding staffing, programming, safety, operational issues and emerging concerns.
  • Participate in Board-approved planning and operational meetings as required.
  • Support BW2 events and activities when required.
  • Perform other reasonable duties as assigned by the BW2 Board.

Minimum Qualifications

  • Must be at least 18 years old.
  • Previous leadership, supervisory or management experience in an aquatics, recreation or similar operational environment, including responsibility for supervising or leading staff. 
  • Current National Lifeguard (NL/NLS) certification.
  • Current Standard First Aid/CPR certification.
  • Current Red Cross and/or Lifesaving Society Instructor certification.
  • Responsible, reliable and organized.
  • Strong communication, leadership and interpersonal skills.
  • Ability to make appropriate operational decisions within established BW2 policies and procedures.

Preferred Experience

  • Swimming instruction experience.
  • Scheduling and administrative experience.
  • Teaching, coaching or training experience.
  • Camp, children’s programming or recreation experience.
  • Emergency planning and response experience.
  • Knowledge of the BW2 community.

Hours & Scheduling

  • Seasonal full-time position supporting pool operations throughout the spring and summer season.
  • Hours vary based on pool operations, programming, staffing and operational requirements.
  • Flexibility is required for day, evening, weekend, holiday and split shifts.
  • The role includes pre-season planning, staff onboarding and training.
  • A significant portion of administrative and planning responsibilities should be completed during scheduled facility hours; additional work outside scheduled hours should be reasonable and consistent with Board-approved expectations.
  • Time-off requests are subject to operational requirements and approval.

Employment Expectations

  • Be punctual, reliable and professional.
  • Model strong safety awareness and leadership.
  • Maintain required certifications throughout employment.
  • Communicate proactively with the Board, staff, families and participants.
  • Address operational and staffing issues promptly and appropriately.
  • Maintain a safe, welcoming and inclusive environment.

Camp Director

Position Type: Seasonal, Full-Time

Reports To: BW2 Board

Coordinates With: Camp Counsellors, Activity & Events Coordinator, Pool Operations Manager, Assistant Operations Manager and other BW2 staff, as appropriate

Position Overview

The Camp Director is responsible for the leadership and day-to-day operation of the BW2 summer camp program. The role oversees camp programming, camp staff, camper and family relations, camp administration and the overall camper experience. The Camp Director works with the Board to ensure the camp is safe, welcoming, well organized and responsive to the needs of campers and families.

Key Responsibilities

1. Camp Operations & Program Delivery
  • Lead the day-to-day operation of the BW2 camp program.
  • Oversee camp programming, including daily schedules, activities, special events and program changes.
  • Ensure camp is prepared and ready for daily operations.
  • Adapt programming to meet the needs and interests of campers and the community.
  • Ensure safe and appropriate camper arrival and dismissal procedures.
  • Manage camp closures, schedule adjustments and weather-related camp operational decisions in collaboration with the BW2 Board.
  • Ensure a positive, inclusive and engaging camper experience.
2. Camp Staff Leadership & Performance Management
  • Supervise, support and provide direction to camp staff.
  • Lead and participate in staff orientation and training.
  • Provide ongoing coaching, feedback and performance support.
  • Complete staff performance evaluations and end-of-season reviews.
  • Address staff performance concerns and implement corrective action when required.
  • Recognize and support positive staff contributions.
  • Foster a positive, respectful and collaborative camp team.
3. Camper & Family Relations
  • Serve as the primary point of contact for camp families.
  • Communicate with parents/guardians regarding camp activities, participant needs, concerns and program changes.
  • Manage camp-related parent complaints and concerns requiring escalation.
  • Address camper behavioural concerns and communicate with parents/guardians when follow-up is required.
  • Ensure consent forms, medical information and other required participant documentation are collected and maintained.
  • Maintain confidentiality of camper, family, staff and organizational information.
4. Registration & Administration
  • Oversee camper registration and the administrative components of swimming lesson registration and program changes.
  • Coordinate invoicing, payment collection, refunds and related administrative processes.
  • Maintain accurate attendance, registration and program records.
  • Use Board-approved digital tools for scheduling, registration, payroll and communication.
  • Monitor camp-related expenses and operate within the approved budget.
  • Identify and coordinate required camp supplies, equipment and materials.
  • Prepare end-of-season reports, recommendations and operational reviews for the Board.
5. Safety & Facility Operations
  • Ensure the health, safety and well-being of campers and staff.
  • Ensure compliance with applicable safety standards and BW2 policies.
  • Respond appropriately to incidents and emergencies.
  • Identify and report safety hazards, equipment issues and facility concerns.
  • Ensure camp areas are clean, organized and free of hazards.
  • Ensure activities, equipment, materials and garbage are properly stored at the end of each day.
  • Implement BW2 rain, lightning, cold-weather and other applicable safety policies.
6. Volunteer Oversight & Teamwork
  • Oversee the appropriate use and supervision of volunteers supporting camp programs.
  • Work collaboratively with the Activity & Events Coordinator regarding volunteer recruitment, scheduling and communication.
  • Work collaboratively with the Pool Operations Manager regarding shared staffing, facility and operational needs.
  • Liaise regularly with the BW2 Board regarding camp operations, staffing, concerns and recommendations.
  • Perform other reasonable duties as assigned by the BW2 Board.

Minimum Qualifications

  • Must be at least 18 years old.
  • Responsible, reliable, enthusiastic and energetic.
  • Previous leadership or supervisory experience in a camp, children’s program or youth recreation program. 
  • Strong communication, organization and problem-solving skills.
  • Current CPR and First Aid certification preferred.

Preferred Experience

  • Recreation, education, child and youth work or a related field.
  • Teaching or instructional experience.
  • Staff Training
  • Administrative/program management
  • Knowledge of or experience within the BW2 community.

Hours & Scheduling

  • Seasonal full-time position with pre-season planning and preparation and full-time summer camp programming.
  • Typical summer camp hours are Monday to Friday, approximately 7:00 a.m.–4:00 p.m., with occasional evenings or weekends as required.
  • The role requires on-site presence during camp operations and planning/preparation outside camp hours as required.
  • Scheduling limitations and time-off requests must be communicated in advance and are subject to operational requirements and approval.

Employment Expectations

  • Be punctual, reliable and professional.
  • Maintain a safe, inclusive and welcoming camp environment.
  • Maintain professional focus during camp hours and limit personal phone/device use to breaks or approved operational purposes.
  • Communicate proactively with the Board, staff and families.
  • Demonstrate sound judgment, organization, leadership and problem-solving skills.

Assistant Operations Manager (Lifeguard)

Position Type: Seasonal, Full-Time or Part-Time

Reports To: Pool Operations Manager

Coordinates With: Camp Director, Activity & Events Coordinator, Lifeguard Staff, Camp Staff and BW2 Board Members, as appropriate

Position Overview

The Assistant Operations Manager is a lifeguard and swimming instructor who provides additional day-to-day operational leadership to the Pool Operations Manager and BW2 team. The role supports pool operations, staff coordination, swimming lesson scheduling, facility operations and tuck shop administration, and provides designated leadership coverage when the Pool Operations Manager or Camp Director is absent.

Key Responsibilities

1. Lifeguarding & Program Delivery
  • Maintain a safe and enjoyable environment for swimmers, participants and facility patrons.
  • Monitor swimmers and activity participants and maintain required health and safety standards.
  • Deliver high-quality swimming lessons in accordance with Lifesaving Society standards.
  • Develop and implement lesson plans and participate in participant evaluation.
  • Use Progress Cards to track participant progression and communicate feedback.
  • Lead and facilitate BW2 participation in inter-pool activities and other aquatics programming as delegated.
  • Support implementation of BW2 activities and events as required.
2. Pool Operations & Daily Leadership
  • Support the day-to-day operation of the pool and aquatics programs.
  • Oversee daily pool opening and closing procedures and ensure the facility is ready to open and close on time.
  • Coordinate day-to-day swimming lesson scheduling, cancellations and rescheduling in consultation with the Pool Operations Manager.
  • Assist with staff coverage and operational adjustments resulting from absences or scheduling changes.
  • Provide day-to-day direction, support and operational supervision to lifeguards and swimming instructors.
  • Monitor staff attendance and promptly communicate staffing concerns to the Pool Operations Manager.
  • Provide designated leadership coverage during Pool Operations Manager or Camp Director absences.
  • Support implementation of weather-related closures, cancellations and other operational changes.
3. Staff Onboarding, Training & Support
  • Support onboarding and orientation of new lifeguards and swimming instructors.
  • Assist with pre-season and ongoing staff training.
  • Model professionalism, safety awareness and positive leadership.
  • Promptly communicate staff performance, attendance or conduct concerns to the Pool Operations Manager.
  • Support staff communication and implementation of operational expectations.
4. Safety, Incidents & Facility Operations
  • Support implementation of BW2 safety, supervision and incident-reporting procedures.
  • Complete and maintain incident documentation as required and support follow-up with the Pool Operations Manager.
  • Promptly report safety hazards, faulty equipment, facility damage or other operational concerns.
  • Conduct pool maintenance, including water testing and pump room duties, as required.
  • Maintain a clean, safe and organized pool facility, including change rooms, washrooms, pool deck, vestibule and pool office.
  • Monitor and maintain facility operational supplies, including cleaning and washroom supplies.
  • Support organization and storage of aquatics equipment, pool toys and program materials.
  • Support implementation of rain, lightning and cold-weather policies.
5. Tuck Shop Operations
  • Oversee day-to-day tuck shop operations in accordance with BW2 policies and procedures.
  • Ensure approved food and beverage items are stocked, stored and displayed appropriately.
  • Monitor inventory and communicate supply needs to the Pool Operations Manager.
  • Follow established pricing and payment procedures.
  • Ensure cash and payment records are accurately maintained and secured.
  • Maintain the tuck shop in a clean, organized and sanitary condition.
  • Monitor and report inventory discrepancies, damaged or expired products, suspected theft or other concerns.
  • Track tuck shop items used for prizes, programs and events.
  • Ensure staff follow established tuck shop procedures and food-handling requirements.
6. Administrative & Operational Support
  • Maintain the pool logbook, guest register and other required operational records.
  • Support swimming lesson registration and related administrative processes.
  • Submit expense documentation by established deadlines.
  • Support operational reporting, record keeping and administrative processes.
  • Communicate operational issues and emerging concerns to the Pool Operations Manager in a timely manner.
7. Member & Family Relations
  • Provide professional, pleasant and approachable service to pool members, participants and families.
  • Assist with questions and concerns related to swimming lessons, scheduling and daily pool operations.
  • Escalate parent complaints, member behaviour concerns and other issues requiring management involvement to the Pool Operations Manager.
  • Maintain a respectful, inclusive and welcoming environment.
  • Act as a positive role model for younger staff and patrons.
8. Teamwork & Other Responsibilities
  • Work collaboratively with the Pool Operations Manager, Camp Director, Activity & Events Coordinator and other BW2 staff.
  • Support BW2 activities, events and special programming as required.
  • Attend and actively participate in staff training and meetings.
  • Arrive 10–15 minutes before scheduled shifts to ensure readiness to begin work on time.
  • Participate in pool opening, closing, set-up and clean-up.
  • Leave personal phones and electronic devices in the guard office while on duty except during scheduled breaks or when required for emergency, operational or approved administrative purposes.
  • Refrain from personal socializing while on duty.
  • Perform other reasonable duties assigned by the Pool Operations Manager or BW2 Board.

Minimum Qualifications

  • Must be at least 18 years old.
  • Current National Lifeguard (NL/NLS) certification.
  • Current Standard First Aid/CPR certification.
  • Current Red Cross and/or Lifesaving Society Instructor certification.
  • Responsible, reliable and organized.
  • Strong communication, leadership and interpersonal skills.
  • Ability to work independently and take appropriate action within established BW2 policies and procedures.

Preferred Experience

  • Lifeguarding experience.
  • Swimming instruction experience.
  • Leadership or supervisory experience.
  • Staff training or mentoring experience.
  • Scheduling or administrative experience.
  • Teaching or coaching experience.
  • Camp/children’s programming.
  • Recreation or leisure services.
  • Knowledge of the BW2 community.

Hours & Scheduling

  • Seasonal full-time or part-time position supporting pool operations throughout the spring and summer season.
  • Hours vary based on pool operations, programming, staffing and operational requirements.
  • Flexibility may be required for day, evening, weekend, holiday and split shifts.
  • Full-time scheduling is expected to average approximately 30–40 hours per week when operationally required; part-time hours will vary, on average 12 – 24 hours per week.
  • Time-off requests are subject to operational requirements and approval.

Employment Expectations

  • Be punctual, reliable and professional.
  • Maintain all required certifications throughout employment.
  • Demonstrate strong safety awareness and leadership.
  • Communicate proactively with the Pool Operations Manager.
  • Use sound judgment and problem-solving skills.
  • Maintain a safe, welcoming and inclusive environment.

Activity & Events Coordinator (Lifeguard)

Position Type: Seasonal, Full-Time / Part-Time

Reports To: Pool Operations Manager

Coordinates With: Assistant Operations Manager, Camp Director, Lifeguard Staff, Camp Staff and BW2 Board Members, as appropriate

Position Overview

The Activity & Events Coordinator combines front-line lifeguarding and swimming instruction with responsibility for coordinating BW2 activities, special events, community programming, volunteer coordination and related promotion. The role supports aquatics and camp programming but is primarily responsible for BW2-wide activities and events.

Key Responsibilities

1. Lifeguarding & Aquatics
  • Monitor swimmers, activity participants and facility patrons to ensure safety and well-being.
  • Follow BW2 health, safety, supervision and emergency procedures.
  • Conduct pool maintenance, including water testing and pump room duties, as required.
  • Deliver swimming lessons in accordance with Lifesaving Society standards.
  • Develop and implement lesson plans and participate in participant evaluation.
  • Use Progress Cards to track participant progression and communicate feedback.
  • Lead and facilitate BW2 participation in inter-pool activities when delegated by the Pool Operations Manager.
  • Support morning activities, organized sports, crafts, theme nights and other recreational programming.
2. Activities & Events Coordination
  • Lead the planning and execution of BW2 special events and seasonal activities.
  • Develop and maintain activity schedules, calendars and event information.
  • Work with the Pool Operations Manager, Camp Director and other staff to coordinate activities and events.
  • Support staff with activity planning, preparation and implementation.
  • Coordinate activity supplies, equipment and materials required for programs and events.
  • Assist with purchasing and maintaining activity/event supplies within approved budgets and procedures.
  • Promote BW2 events and community engagement initiatives.
  • Coordinate and manage social media content and promotional communications for BW2 activities, events and community initiatives using Board-approved platforms and processes.
  • Monitor participation and identify opportunities to enhance the participant and community experience.
  • Assist with development and implementation of new activities based on participant and community interests.
3. Volunteer Coordination
  • Recruit, schedule, communicate with and coordinate volunteers for camp, swimming lessons, special events and other BW2 programming.
  • Provide volunteers with appropriate information and orientation for their assigned activities.
  • Coordinate volunteer schedules and participation requirements.
  • Support volunteers during activities and events as required.
  • Refer volunteer concerns or issues to the appropriate program lead.
4. Facility & Program Support
  • Participate in pool opening and closing procedures.
  • Help maintain a neat, clean, safe and organized pool facility.
  • Maintain and restock program/activity supplies as required.
  • Ensure pool toys, sports equipment, craft materials and other program supplies are appropriately stored.
  • Support tuck shop operations during assigned shifts.
  • Follow established cash-handling, inventory and food-handling procedures.
  • Maintain required operational records and use Board-approved digital tools.
  • Submit required payroll and expense documentation by established deadlines.
5. Customer Service & Community Engagement
  • Conduct yourself in a professional, pleasant and approachable manner.
  • Provide a welcoming and positive experience for members, children, families and community members.
  • Assist members and families with questions related to activities, events and swimming programs.
  • Promptly refer concerns involving staff, patrons, guests or volunteers to the appropriate manager.
  • Act as a positive role model and mentor to younger staff and patrons.
  • Maintain a respectful, inclusive and welcoming environment.
6. General Responsibilities
  • Attend and actively participate in staff training sessions.
  • Arrive 10–15 minutes before scheduled shifts to ensure readiness to begin work on time.
  • Leave personal phones and electronic devices in the guard office while on duty except during scheduled breaks or when required for emergency, operational or approved administrative purposes.
  • Refrain from personal socializing while on duty.
  • Liaise regularly with the Pool Operations Manager regarding programming, events, staffing and operational matters.
  • Perform other reasonable duties assigned by the Pool Operations Manager or BW2 Board.

Minimum Qualifications

  • Must be at least 16 years old.
  • Current National Lifeguard (NL/NLS) certification.
  • Current Standard First Aid/CPR certification.
  • Current Red Cross and/or Lifesaving Society Instructor certification.
  • Responsible and reliable.
  • Enthusiastic, energetic and creative.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Experience

  • Lifeguarding and swimming instruction.
  • Event planning or coordination.
  • Children’s activities, camp or recreational programming.
  • Volunteer coordination.
  • Social media, communications or promotional work.
  • Teaching, coaching or leadership.
  • Recreation or leisure services.
  • Knowledge of the BW2 community.

Hours & Scheduling

  • Seasonal full-time or part-time position supporting pool operations throughout the spring and summer season.
  • Hours vary based on pool operations, programming, staffing and operational requirements.
  • Flexibility may be required for day, evening, weekend, holiday and split shifts.
  • Full-time scheduling is expected to average approximately 30–40 hours per week when operationally required; part-time hours will vary, on average 12 – 24 hours per week.
  • Time-off requests are subject to operational requirements and approval.

Employment Expectations

  • Be punctual, reliable and professional.
  • Demonstrate initiative and creativity in activity and event planning.
  • Maintain a safe, welcoming and inclusive environment.
  • Communicate proactively with the Pool Operations Manager and other program leads.
  • Maintain current certifications and follow BW2 policies and safety procedures.

Full-Time / Part-Time Lifeguard, Swimming & Activities Instructor

Position Type: Seasonal, Full-Time or Part-Time

Reports To: Pool Operations Manager

Coordinates With: Assistant Operations Manager, Activity & Events Coordinator, Camp Director, Lifeguard Staff and Camp Staff, as appropriate

Position Overview

The Lifeguard, Swimming & Activities Instructor is a front-line aquatics and recreation role responsible for lifeguarding, swimming instruction, supporting activities and events, facility maintenance and providing a positive experience for BW2 members, guests and program participants.

Key Responsibilities

1. Lifeguarding & Safety
  • Supervise swimmers, participants and patrons to ensure a safe environment.
  • Respond to emergencies and follow BW2 safety and emergency procedures.
  • Conduct required pool maintenance and water testing.
  • Identify and report safety hazards, equipment issues and facility concerns.
  • Implement BW2 weather and facility safety policies.
2. Swimming & Activities Programming
  • Deliver swimming lessons in accordance with Lifesaving Society standards.
  • Develop lesson plans, evaluate participants and track progress.
  • Assist with or lead swim meets, water polo, morning activities, crafts, sports, theme nights and other BW2 programs as assigned.
  • Contribute to a positive and engaging experience for children and families.
3. Customer Service & Teamwork
  • Provide friendly, professional and approachable service to patrons.
  • Act as a positive role model for younger staff and patrons.
  • Maintain a respectful, inclusive and welcoming environment.
  • Communicate concerns and staff or patron issues promptly to the Pool Operations Manager.
  • Work collaboratively with other staff and support effective daily operations.
4. Facility & General Duties
  • Help maintain a clean, organized and safe pool and recreation facility.
  • Participate in pool opening and closing procedures.
  • Maintain the pool logbook and required operational records.
  • Complete required payroll and expense documentation.
  • Assist with tuck shop operations when assigned.
  • Attend required staff training and perform other reasonable duties as assigned.

Minimum Qualifications

  • Must be at least 16 years old.
  • Current National Lifeguard (NL/NLS) certification.
  • Current Standard First Aid/CPR certification.
  • Current Red Cross and/or Lifesaving Society Instructor certification.
  • Reliable, responsible, enthusiastic and energetic.
  • Strong communication and interpersonal skills.

Preferred Experience

  • Lifeguarding or swimming instruction.
  • Teaching, leadership or coaching.
  • Camp or children’s programming.
  • Recreation or leisure services.
  • Knowledge of the BW2 community.

Hours & Scheduling

  • Seasonal full-time or part-time position supporting pool operations throughout the spring and summer season.
  • Hours vary based on pool operations, programming, staffing and operational requirements.
  • Flexibility may be required for day, evening, weekend, holiday and split shifts.
  • Full-time scheduling is expected to average approximately 30–40 hours per week when operationally required; part-time hours will vary, on average 12 – 24 hours per week.
  • Time-off requests are subject to operational requirements and approval.

Employment Expectations

  • Arrive 10–15 minutes before scheduled shifts.
  • Maintain current certifications.
  • Follow BW2 policies and safety procedures.
  • Communicate promptly regarding illness, absences or other concerns.
  • Maintain a safety-focused, dependable and positive approach.

Substitute Lifeguard, Swimming & Activities Instructor

Position Type: Seasonal, Substitute / On Call

Reports To: Pool Operations Manager

Coordinates With: Assistant Operations Manager, Activity & Events Coordinator, Camp Director and Lifeguard Staff, as appropriate

Position Overview

The Substitute Lifeguard, Swimming & Activities Instructor provides on-call coverage for staff absences, vacation, programming needs and other operational requirements. The role supports the safe and enjoyable operation of the BW2 pool and recreation facility.

Key Responsibilities

1. Lifeguarding & Safety
  • Supervise swimmers, participants and patrons to ensure a safe environment.
  • Respond to emergencies and follow BW2 safety and emergency procedures.
  • Conduct required pool maintenance and water testing.
  • Identify and report safety hazards, equipment issues and facility concerns.
  • Implement BW2 weather and facility safety policies.
2. Swimming & Activities Programming
  • Deliver swimming lessons in accordance with Lifesaving Society standards.
  • Develop lesson plans, evaluate participants and track progress.
  • Assist with or lead swim meets, water polo, morning activities, crafts, sports, theme nights and other BW2 programs as assigned.
3. Customer Service & Teamwork
  • Provide friendly, professional and approachable service to patrons.
  • Act as a positive role model for younger staff and patrons.
  • Maintain a respectful, inclusive and welcoming environment.
  • Communicate concerns and staff or patron issues promptly to the Pool Operations Manager.
  • Maintain professional focus while on duty.
4. Facility & General Duties
  • Help maintain a clean, organized and safe pool and recreation facility.
  • Participate in pool opening and closing procedures when assigned.
  • Maintain the pool logbook and required operational records.
  • Complete required payroll and expense documentation.
  • Assist with tuck shop operations when assigned.
  • Attend required staff training and perform other reasonable duties as assigned.

Minimum Qualifications

  • Must be at least 16 years old.
  • Current National Lifeguard (NL/NLS) certification.
  • Current Standard First Aid/CPR certification.
  • Current Red Cross and/or Lifesaving Society Instructor certification.
  • Reliable, responsible, enthusiastic and energetic.

Preferred Experience

  • Lifeguarding or swimming instruction.
  • Teaching, leadership or coaching.
  • Camp or children’s programming.
  • Recreation or leisure services.
  • Knowledge of the BW2 community.

Hours & Scheduling

  • Seasonal on-call position with no guaranteed hours.
  • Shifts may be offered to cover absences, vacation, programming, special events or other operational needs.
  • Substitute staff may accept or decline offered shifts but are expected to communicate availability, respond to requests in a timely manner and maintain reasonable reliability.
  • Pool hours and staffing requirements are subject to operational needs and BW2 Board decisions.

Employment Expectations

  • Arrive 10–15 minutes before scheduled shifts.
  • Maintain current certifications.
  • Follow BW2 policies and safety procedures.
  • Communicate promptly regarding illness, absences or other concerns.
  • Maintain a safety-focused, dependable and positive approach.

Full-Time / Part-Time Camp Counsellor

Position Type: Seasonal, Full-Time or Part-Time

Reports To: Camp Director

Coordinates With: Camp Staff, Activity & Events Coordinator, Pool Operations Manager, Assistant Operations Manager, Lifeguard Staff and BW2 Board Members, as appropriate

Position Overview

The Camp Counsellor supports the safe, welcoming and engaging operation of the BW2 summer camp program. The position is responsible for supervising campers, supporting and delivering camp activities, maintaining a safe and organized camp environment and contributing to a positive experience for campers and families.

Key Responsibilities

1. Camper Supervision & Safety
  • Supervise and monitor campers throughout the day and during assigned camp activities and designated camp areas.
  • Maintain appropriate supervision and follow BW2 health, safety and supervision procedures.
  • Ensure campers follow the BW2 camper code of conduct and established camp expectations.
  • Promptly report safety hazards, faulty equipment, facility damage or other safety concerns to the Camp Director.
  • Promptly report camper behavioural concerns to the Camp Director.
  • Respond appropriately to incidents and emergencies and follow established BW2 emergency procedures.
  • Implement BW2 rain, lightning, cold-weather and other applicable safety policies.
  • Support safe camper arrival, transitions and dismissal procedures.
2. Camp Program Delivery
  • Participate in the planning and delivery of high-quality summer camp programming.
  • Lead and/or assist with age-appropriate sports, games, crafts, outdoor activities, theme activities and other recreational programming.
  • Help organize, set up and prepare materials and equipment for daily activities.
  • Adapt activities as required to meet the needs, abilities and interests of campers.
  • Encourage participation, teamwork, creativity and positive interactions among campers.
  • Assist with special events and other BW2 programming as assigned.
3. Camper & Family Experience
  • Provide friendly, professional and approachable service to campers and families.
  • Help welcome and orient campers to camp routines, designated areas and expectations.
  • Act as a positive role model by demonstrating professionalism, respect, safety awareness and positive leadership.
  • Communicate camper needs, concerns and relevant observations to the Camp Director.
  • Communicate with parents/guardians regarding routine camp activities or participant needs as directed by the Camp Director.
  • Maintain confidentiality regarding campers, families and BW2 information.
4. Facility & Program Support
  • Help maintain a clean, safe and organized camp environment throughout the day.
  • Keep common areas clear of obstacles and garbage.
  • Assist with clean and organized change rooms, washrooms and other camp areas.
  • Disinfect high-touch surfaces and materials used during camp activities as required.
  • Ensure activities, equipment, materials and garbage are cleaned up and stored at the end of each day.
  • Maintain an organized lost-and-found area.
  • Empty garbage and green bins and ensure recycling is appropriately contained.
  • Assist with sourcing, preparing, organizing and maintaining camp materials and supplies.
5. Attendance & Administrative Support
  • Support the Camp Director with delegated camp administrative responsibilities.
  • Assist with daily camper attendance and sign-in/sign-out procedures.
  • Support accurate attendance and participant records.
  • Assist with volunteer sign-in and time records as required.
  • Use Board-approved digital tools for scheduling, payroll submission and communication.
  • Complete required payroll and administrative documentation by established deadlines.
6. Teamwork & Staff Support
  • Work collaboratively with the Camp Director, other Camp Counsellors, lifeguards and BW2 staff.
  • Attend and actively participate in staff training, orientation and meetings.
  • Follow direction provided by the Camp Director and other designated supervisors.
  • Communicate staff, camper, volunteer or operational concerns promptly to the Camp Director.
  • Support other camp staff in delivering activities and maintaining appropriate camper supervision.
  • Perform other reasonable duties assigned by the Camp Director or BW2 Board.

Minimum Qualifications

  • Must be at least 15 years old.
  • Responsible and reliable.
  • Enthusiastic, energetic and positive.
  • Comfortable working with children and participating in active programming.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Experience

  • Camp and/or children’s program experience.
  • Teaching, coaching or instructional experience.
  • Leadership experience and/or training.
  • Experience planning or delivering children’s activities.
  • Recreation or leisure services.
  • Experience working with children in a volunteer, school, sport or community setting.
  • Knowledge of the BW2 community.

Hours & Scheduling

  • Seasonal full-time or part-time position supporting pool operations throughout the spring and summer season.
  • Hours vary based on pool operations, programming, staffing and operational requirements.
  • Flexibility may be required for day, evening, weekend, holiday and split shifts.
  • Full-time scheduling is expected to average approximately 30 hours per week when operationally required; part-time hours will vary, on average 10 – 15 hours per week.
  • Time-off requests are subject to operational requirements and approval.

Employment Expectations

  • Arrive 10–15 minutes before scheduled shifts.
  • Dress appropriately in clean, comfortable clothing and footwear suitable for active camp programming.
  • Keep personal phones/electronic devices away while actively on duty except during breaks or approved operational purposes.
  • Refrain from personal socializing while on duty.
  • Communicate promptly regarding illness, absences, camper concerns or other issues.
  • Maintain a safe, respectful, inclusive and welcoming environment.